Privacy Policy
Effective Date: October 19, 2026
Last Updated: October 19, 2026
1. Introduction
VIP Datacom, LLC (“VIP Datacom,” “Company,” “we,” “us,” or “our”) respects the privacy of our customers, prospective customers, business contacts, and website visitors.
This Privacy Policy describes how we collect, use, maintain, disclose, and protect personal, business, and telecommunications-related information.
It applies to information collected through our website, customer inquiries, service requests, telecommunications services, customer onboarding, and related business operations.
VIP Datacom provides business telephone services nationwide and onsite technical services in the Dallas–Fort Worth area. We operate as a non-facilities-based telecommunications reseller and rely on third-party service providers for certain telecommunications and technology functions.
2. Information We Collect
Depending on your relationship with VIP Datacom and the services requested, we may collect the following categories of information.
2.1 Contact and Business Information
- Individual and business names
- Business addresses and service locations
- Telephone numbers and email addresses
- Authorized customer representatives and account contacts
- Service inquiries and project requirements
- Information voluntarily provided in correspondence or website forms
2.2 Customer Verification and Account Information
When necessary to establish or maintain telecommunications services, we may collect:
- Legal business names and trade names
- Business registration and organizational information
- Tax identification information
- Authorized representative information
- Business ownership and identity verification records
- Documentation reasonably necessary for customer identification, fraud prevention, and regulatory compliance
- Customer agreements and account administration records
Sensitive verification documents should be submitted only through approved secure channels.
2.3 Telecommunications and Service Information
In connection with telecommunications services, VIP Datacom or its upstream providers may process information including:
- Telephone numbers associated with customer accounts
- Call origination and destination information
- Call dates, times, and durations
- Call detail records and related service usage information
- Routing, signaling, and operational information
- Service configuration and account information
- Information relevant to troubleshooting, fraud prevention, and network security
Certain information may constitute Customer Proprietary Network Information (CPNI) and is handled in accordance with applicable telecommunications privacy requirements.
VIP Datacom does not necessarily possess or independently maintain all records generated by its upstream telecommunications providers.
2.4 Billing and Financial Information
We may collect or receive billing addresses, invoices, payment status, transaction records, and other information necessary to administer customer accounts and collect payment for services.
Payment information may also be processed by third-party billing or payment service providers.
2.5 Website and Technical Information
Our website, hosting providers, security services, and any enabled analytics services may collect technical information such as:
- Internet Protocol (IP) addresses
- Browser and device characteristics
- Operating system information
- Website pages requested or visited
- Referring website addresses
- Access times and server logs
- Cookies and similar technical identifiers, where used
- Information relevant to detecting automated or malicious activity
The specific information collected depends on the technologies and services enabled.
3. How We Use Information
VIP Datacom uses collected information for legitimate business, operational, contractual, security, and regulatory purposes, including:
- Responding to customer and prospective customer inquiries
- Preparing quotes and service estimates
- Establishing and administering telecommunications services
- Providing installation, configuration, maintenance, and troubleshooting
- Communicating about customer accounts and service requests
- Processing billing and maintaining business records
- Verifying customer identities and preventing fraud
- Investigating unlawful or abusive telecommunications activity
- Supporting authorized traceback investigations
- Maintaining website performance and security
- Complying with applicable legal and regulatory obligations
- Enforcing customer agreements and acceptable use requirements
We limit the use of information to purposes appropriate to the business relationship and applicable requirements.
4. Website Contact Forms and Quote Requests
Our website uses Forminator, a WordPress form management system, to process general contact inquiries and requests for quotes or estimates.
Information submitted through these forms may be stored in the WordPress database and delivered to VIP Datacom through email notifications.
Routine Forminator submissions are configured for a 90-day database retention period. This does not necessarily apply to copies delivered through email, transferred into customer correspondence, or retained as part of legitimate business records.
Information submitted through these forms is used primarily to respond to inquiries, prepare estimates, and provide requested information or services.
Please do not submit Social Security numbers, financial account information, passwords, government-issued identification, or other confidential documents through ordinary contact or quote-request forms.
5. Secure Document Uploads
VIP Datacom provides a secure document submission option through Intermedia SecuriSync.
The upload process allows customers and authorized parties to submit requested documents without creating an account or logging in.
The configured upload service does not permit uploaders to view, download, or delete previously submitted documents, including documents they personally uploaded.
Documents submitted through Intermedia are handled using the applicable security, storage, and access-control capabilities of that service.
VIP Datacom may access and use uploaded information as necessary for customer onboarding, identity verification, service administration, regulatory compliance, or other authorized business purposes.
Customers should use the secure upload service whenever VIP Datacom requests sensitive documentation.
Information processed by Intermedia is also subject to its applicable service and privacy practices.
6. Website Hosting, Security, and Spam Prevention
Our website operates on WordPress using hosting services provided by GoDaddy.
Website hosting and associated infrastructure may process technical information necessary to deliver web pages, maintain website performance, perform backups, detect security threats, and administer hosting services.
VIP Datacom uses Cloudflare Turnstile to help protect website forms from automated submissions and abusive traffic.
Cloudflare Turnstile may process information concerning a visitor’s IP address, browser, device, and interactions with the website for verification and security purposes.
Third-party service providers may process information under their respective privacy policies and contractual arrangements.
7. Cookies, Analytics, and Website Monitoring
Our website and its service providers may use cookies, server logs, and similar technologies for website functionality, security, performance monitoring, and traffic measurement.
Depending on the services enabled by our hosting provider or other technology vendors, website activity may be processed to help evaluate visitor traffic and website performance.
VIP Datacom does not currently use information submitted through website contact or quote-request forms for targeted advertising, remarketing, or promotional email campaigns.
If additional analytics, marketing, or advertising technologies are introduced, we will update this Privacy Policy as appropriate and implement any legally required disclosures or consent mechanisms.
Browser settings may allow visitors to restrict or remove certain cookies. Restricting essential technologies may affect some website functions.
8. Customer Proprietary Network Information (CPNI)
VIP Datacom recognizes the privacy protections applicable to Customer Proprietary Network Information under federal telecommunications law.
CPNI may include information relating to the quantity, technical configuration, type, destination, location, and amount of telecommunications service used by a customer, as well as certain billing information.
Where VIP Datacom receives or controls CPNI, we handle it in accordance with applicable legal requirements.
CPNI may be used or disclosed for purposes authorized by law, including providing and maintaining telecommunications services, billing, troubleshooting, preventing fraud, and other legally permitted activities.
Where customer approval is legally required for a particular use or disclosure, VIP Datacom will follow applicable approval requirements.
Certain CPNI-related functions and records may be administered by upstream telecommunications providers under their respective responsibilities.
9. Sharing and Disclosure of Information
VIP Datacom does not sell customer profiles or personal information to data brokers.
We may disclose information under the following circumstances.
9.1 Telecommunications and Technology Service Providers
Information may be shared with upstream telecommunications providers, hosting companies, secure storage services, payment processors, and other vendors when reasonably necessary to deliver, administer, secure, or support requested services.
9.2 Regulatory Compliance and Traceback Investigations
Relevant customer information, account records, verification information, or telecommunications records may be disclosed to authorized regulatory bodies, the Industry Traceback Group, telecommunications providers, or law enforcement agencies when permitted or required by applicable law.
Such disclosures may support robocall mitigation, fraud prevention, traceback cooperation, or other lawful telecommunications investigations.
9.3 Legal Requirements
We may disclose information in response to valid subpoenas, court orders, legally authorized requests, or other applicable legal obligations.
9.4 Protection of Rights and Services
We may disclose relevant information when reasonably necessary and legally permitted to investigate suspected fraud, prevent abuse, protect customer accounts, enforce agreements, or protect the security of our services.
We seek to limit disclosures to information appropriate to the circumstances.
10. Data Security
VIP Datacom uses administrative and technical safeguards intended to protect customer and business information from unauthorized access, disclosure, alteration, or loss.
Depending on the information and systems involved, safeguards may include:
- Access restrictions
- Authentication controls
- Secure document transfer services
- Encryption capabilities provided by relevant systems and vendors
- Website security and spam prevention
- Software maintenance and updates
- Reasonable protection of customer account and business records
Because VIP Datacom relies on upstream telecommunications providers and third-party technology services, some security functions are provided or administered by those organizations.
No internet transmission, electronic storage system, or security process can be guaranteed completely secure.
11. Information Retention and Disposal
VIP Datacom retains information for periods reasonably necessary to support business operations, contractual obligations, customer service, dispute resolution, fraud prevention, and applicable legal or regulatory requirements.
Different categories of information may have different retention periods.
Routine website form submissions are configured for 90-day retention within Forminator’s database.
Customer onboarding, identity verification, service agreements, billing records, and telecommunications information may be retained for longer periods under applicable legal obligations and VIP Datacom’s corporate data retention policies.
VIP Datacom’s corporate privacy documentation establishes a minimum two-year post-termination retention period for certain customer onboarding, corporate identity, contractual, and verified KYC records, subject to applicable requirements.
When information is no longer required, VIP Datacom takes reasonable steps to delete, dispose of, or otherwise handle it appropriately, considering the storage systems involved and any applicable retention requirements.
Deletion from one system does not necessarily result in immediate deletion from backups, archived correspondence, or independently maintained third-party systems.
12. Customer Privacy Requests
Customers and website visitors may contact VIP Datacom with questions concerning their information, requests to correct account information, or requests for access to or deletion of personal information where applicable law provides such rights.
Requests may be subject to identity verification and applicable legal, contractual, security, or recordkeeping obligations.
Certain information may need to be retained even after a deletion request when necessary to comply with law, support active services, resolve disputes, or maintain required records.
13. Third-Party Websites and Services
Our website may contain links to websites, customer portals, or other services operated by third parties.
Those organizations maintain their own privacy practices and policies.
VIP Datacom is not responsible for the privacy practices of independent third-party websites.
We encourage visitors to review the privacy policies of services they use.
14. Changes to This Privacy Policy
VIP Datacom may modify this Privacy Policy to reflect changes in technology, business operations, service providers, regulatory requirements, or information-handling practices.
Updates will be posted on this website with a revised Last Updated date.
Material changes will be communicated when required by applicable law.
15. Contact Information
For questions about this Privacy Policy, customer information, or privacy-related requests, please contact:
VIP Datacom, LLC
Sachse, Texas 75048
Telephone: (972) 905-4200
Email: info@vipdatacom.com
Website: https://vipdatacom.com
where every customer is a vip.